Privacy Policy

1. Who we are

TechnoSyno Network (“SynoHost”, “we”, “us”) is a Malaysian company providing Linux Cloud VPS hosting, domain registration and related services. This policy explains how we collect, use and protect personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information we collect

We collect information you provide directly, such as your name, email address, phone number, company name, billing address, domain registration details and support messages.

When you use our website, we may collect technical information such as your IP address, browser type, pages visited and referring URL. We may also collect information from cookies and similar technologies.

Payment information is processed by our payment providers. We do not store full card numbers on our servers.

3. How we use information

We use personal information to provide and manage your services, process orders and payments, register domains, respond to support requests, send service notices and improve our website and products.

With your consent, we may send occasional updates about new services or offers. You can opt out at any time by using the unsubscribe link or contacting us.

4. When we share information

We share information with service providers who help us operate our business, such as payment processors, domain registries, email delivery providers and infrastructure providers. These providers are only given the information needed to perform their services.

Domain registration data may be published in public Whois/RDAP records as required by registry policies. ID Protection can replace your personal details with privacy service information where available.

We may disclose information where required by law, court order or a lawful request from a competent authority, or where necessary to protect our rights, users or the public.

5. Cookies and analytics

Our website uses essential cookies to keep the site working and remember preferences such as your colour theme. We may use privacy-respecting analytics to understand how the site is used.

You can control or delete cookies through your browser settings. Blocking essential cookies may affect how parts of the site work.

6. How long we keep information

We keep account, billing and domain records for as long as your account is active and for a reasonable period afterwards to meet legal, tax and accounting requirements.

Support messages and website enquiries are kept only as long as needed to resolve the request and maintain a record of our service history.

7. Security

We use administrative, technical and physical safeguards to protect personal information, including access controls, encryption in transit and secure infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under the PDPA, you may request access to your personal information, ask us to correct inaccurate information, or withdraw consent for marketing communications.

To exercise these rights, email hello@synohost.com. We may need to verify your identity before processing a request. We will respond within the timeframe required by law.

9. Third-party links

Our website may link to third-party sites, such as our client area, status page or payment provider. This privacy policy does not apply to those sites, and we encourage you to read their own policies.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with the date it was last updated. Material changes will be communicated where appropriate.

11. Contact us

For privacy questions, access requests or complaints, contact TechnoSyno Network, No. 10, Tingkat 2, Jalan TC 2A/2, Taman Cemerlang, Gombak, 53100 Kuala Lumpur, Malaysia, or email hello@synohost.com.