Knowledgebase

Get help with our knowledgebase. You might face the same issue with others and we have document it for your easy reference.

Support Ticket

Still cannot find solution from our knowledgebase? Create a new support ticket and we will help you via the support thread.

Email

Do you have any concern or question about our service ? Email to us and let us know how we can help you.

Frequently

ASKED QUESTION

DOMAIN

For international domain extension, the domain will be instantly registered once you successfully make payment.

Yes you can. Just change your domain nameserver and point it to our nameserver.

You may subscribe to our domain ID protection to hide all your domain information,

Yes you can. Go to Domain Transfer, key in your doman and start transfer process.

Everyday all over the worl, there are a lot of new domain has been registered. Once the domain your search has been registered, it will show up as not available. Then you have to search for other available domain.

Keep in mind that good domain name is running out so fast everyday. So get your domain as fast as you can before others get it.

All registered domain is valid for one year start from the registration date

Sorry, we dont have any trial domain as all domain registration is valid for one year.

Sorry, a domain name could not be change once registered. What you can do is register a new domain name.

You can manage your domain name DNS record from cPanel when you subscribe to our web hosting plan or you can manage using third party domain management such as Cloudflare.

For international domain such as .com, net, .org, you will only need to have a full name, address phone number and valid email address.

For local domain name such as .my, you will have to prepare a copy of your NRIC and extra document for .com.my and .org.my such as SSM certification or ROS certification copy.

WEB HOSTING

Your web hosting will be instantly provisioned once you successfully make payment and all details will be send to your email.

ns101.synohost.com
ns102.synohost.com

Sorry, we don’t have trial web hosting plan. However, you may subscribe to our monthly web hosting plan as low as RM 8.75 per month !

All of our web hosting plan support PHP version up to 7.3 and we will update from time to time.

Yes you can. Just open a new support ticket and we will help you to migrate from there.

Yes of course. Send us and email so that we can know how much space do you need.

Our web hosting has been setup based on enterprise hardware level with RAID protection. We also have enable multipoint backup to ensure your data safety.

Yes, you can always upgrade your web hosting plan to a bigger plan.

All of our we hosting plan has been setup with cPanel, a well know web hosting panel.

Yes, you can have more than 1 web hosting.